Privacy Policy

Alvexo Technologies Private Limited (“Alvexo Technologies”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data through our website, contact forms, software services and authorised business communications.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name, email address, telephone number and postal address.
• Organisation, job title and business-contact information.
• Enquiries, service requirements, quotations and support communications.
• Account, booking or transaction information when relevant to a service.
• WhatsApp messages, communication preferences, consent and opt-out records.
• Device, browser, IP address, log and basic website-usage information.
• Payment status and transaction references supplied by authorised payment providers.

Do not send complete payment-card details, bank credentials, passwords, Aadhaar numbers or other sensitive identifiers through our website forms or WhatsApp.

2. How We Use Information

We may process personal data to:

• Respond to enquiries and provide requested information.
• Prepare quotations and deliver contracted services.
• Operate, maintain and improve our website and software.
• Provide authentication, transactional and service notifications.
• Provide customer support and resolve technical issues.
• Send marketing messages where valid consent has been obtained.
• Protect our systems, detect misuse and prevent fraud.
• Maintain business records and comply with legal obligations.

We will collect only information reasonably necessary for the stated purpose.

3. Consent and Withdrawal

Where processing depends on consent, the request will explain the information being collected and its purpose. Consent must be provided through a clear affirmative action.

You may withdraw consent by using the method provided with the relevant service or by contacting us. Withdrawal will not affect processing already lawfully completed. Certain information may still be retained where required by law or necessary to complete a requested service.

4. WhatsApp Communications

If you provide your telephone number and opt in, we may use the WhatsApp Business Platform to send:

• Authentication messages and OTPs.
• Service, booking or transaction updates.
• Customer-support communications.
• Promotional messages specifically permitted by your consent.

You may stop promotional WhatsApp messages by replying STOP or contacting us. Transactional messages necessary for an active service may continue where permitted by law.

WhatsApp communications may be processed through Meta, WhatsApp and an authorised Business Solution Provider according to their respective terms and privacy practices.

5. Sharing of Information

We may share personal data only where reasonably necessary with:

• Meta, WhatsApp and our WhatsApp Business Solution Provider.
• Website, cloud-hosting and infrastructure providers.
• Payment processors and financial-service providers.
• Analytics, security and technical-support providers.
• Professional advisers and government authorities where legally required.
• Customers or partners where necessary to deliver an agreed service.

We do not sell personal data.

6. International Processing

Some service providers may process information outside India. Where applicable, we will take reasonable measures to ensure that such processing follows contractual requirements and applicable law.

7. Retention

We retain personal data only for the period necessary to fulfil its stated purpose, provide services, maintain required records, resolve disputes or comply with applicable law.

Consent and opt-out records may be retained as evidence of communication preferences.

8. Security

We use reasonable organisational and technical safeguards to protect personal data. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may request:

• Information about personal data processed by us.
• Correction or completion of inaccurate information.
• Erasure of information that is no longer required.
• Withdrawal of consent.
• Grievance redressal.
• Nomination of another person to exercise your rights where applicable.

We may need to verify your identity before completing a request.

10. Children

Our website and business services are not directed at persons under 18. We do not knowingly process a child’s personal data without appropriate and verifiable parental or guardian consent where required.

11. Cookies

Our website may use essential cookies and similar technologies for security, operation and basic analytics. Where legally required, non-essential cookies will be used only after obtaining consent.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal, operational or service changes. The latest version and effective date will be published on this page.

13. Privacy and Grievance Contact

Effective date: 23 September 2026